Why 2017 Was A Great Year for Supahands

On behalf of the entire Supahands team, we would like to wish all of our readers a Happy New Year and officially welcome you into 2018! Alongside the unfolding of a fresh new chapter, we are in the habit of setting ourselves new goals and achievements for an exciting year ahead. However, it is also good practice to take some time to reflect and look back to see how far you’ve come and what you have accomplished in the past year. So much happened for us at light speed that it was hard putting this list together. Nevertheless, here are Supahands’ top 5 highlights of 2017:

Supahands is now a dedicated B2B service

Some may remember that we started out as a virtual assistant service. But in July last year, we officially shifted all of our focus to the B2B service that we currently are, and things have never been better. By the time we had officially phased out the B2C service, Supahands enjoyed a 235% increase in unit output compared to the previous year, which goes to show the value that our B2B service provides our clients. You can learn more about our service here.

Introduction of Supahands Workplace

Providing the ease of scalability for our clients is essential and to do this, communication with our SupaAgents has to occur seamlessly. To tackle the increase in demand from our clients and the exponential growth in the number of remote SupaAgents, Supahands Workplace was created! You can learn more about our platform here.

Supahands Secured a Pre-A Funding and launched DIANE

Introducting Supahands Workplace

In September of last year, we announced the completion of our Pre-A funding round which was backed by Axiata Digital Innovation Fund and Cradle Seed Ventures. Additionally, we also introduced DIANE which incorporates a predictive routing algorithm which recommends the best SupaAgents to the right projects, ensuring a greater quality output. Discover DIANE here.

SupaAgent Pool Grows by 300%

Here at Supahands, in the interest of problem-solving, we create ‘squads’ that consist of members from different departments. One of these squads was tasked with optimising the hiring process of SupaAgents. Due to the input from this diversified team, we have since been able to grow our taskforce thrice-fold and now have a total pool of over 1600 SupaAgents across Southeast Asia!

Supahands Hosted and Participated in Many Events

We shared the joys of crowdsourcing and discussed the ‘future of work’ at events like the Crowd Economy Conference in Penang, the ASEAN Economic Ministers Roadshow in Japan, the Sharing Economy Conference in Kuala Lumpur and a few others. We also hosted events inviting Product Managers & Developers across different companies in Kuala Lumpur for ‘PM Huddle’ & ‘Ruby Tuesdays’!

These accomplishments for last year would never have been possible without everyone who helped us along the way: the team, our SupaAgents and our clients – we would like to thank everyone for making 2017 an incredible year. Retrospection aside, we have started 2018 with favourable momentum, as we hope you and your businesses have; so once again, we would like to wish all of our readers a Happy New Year from the Supahands team and may the year ahead bring breakthrough achievements!

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