All Posts By

Juinn Tan

Business

The Penetration of Machine Learning in Today’s Tech-Driven World

Speak about the term “Machine Learning” and chances are, thoughts of a sentient race of robotic overlords spring to mind. But instead of a world where Skynet is determining your value as a person, we needn’t look so far to see examples of how intrinsically deep machine learning and artificial intelligence impacts our day to day life and potentially our future.

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Business

24/7 Productivity is Possible – Here’s Why

At Supahands, we’re constantly trying to innovate the way people work by introducing new ways of executing and managing workflows. Productivity is a big deal for us and it’s also a massive issue that’s affecting companies around the world. We recently came across a statistic about worker productivity that challenged the values that Supahands was built on – a statistic that just won’t work with Supahands since we aim to achieve 24/7 productivity for not just ourselves but for companies everywhere. So we set out to calculate just how much productivity we are capable of achieving. To find out more, keep reading…

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Community

SupaBubbly Eileen – SupaAgent of the Month (Sept 2017)

It takes a special kind of person to be a SupaAgent. The work may be simple but it is definitely not the easiest because it can get tedious and repetitive. But for those who relish in the benefits that being a SupaAgent gives you, it can be a rewarding experience. That’s why bubbly and energetic new mother, Eileen is our SupaAgent of the month for September! Read on to learn more about her infectious energy.

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Business

The Art of KPI Setting

September is coming to a close and the festive season is near. Businesses around the world are now ramping up operations – aiming to close the year on a high note.

But what does a “high note” mean for a business? Enter KPI (Key Performance Indicator), a way for businesses to measure its success relative to objectives that have been set out. The ubiquitous terminology heard in meeting rooms across the world is so popular that in a survey with over 3,000 companies, more than 77% use KPI to manage performance in the company.

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News

[Press Release] Supahands Completes Pre-A Funding Round, Launches Workplace Automation Tool With State-of-the-Art Routing Technology – First of Its Kind in Southeast Asia

Supahands completes its Pre-A funding round and subsequently launches the latest version of their in-house work automation tool – Workplace. This comes with the introduction of DIANE, a state-of-the-art auto-routing technology that helps project managers create the perfect team around clients and projects.  

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News

Introduction to Predictive Routing

“You wouldn’t put a square peg in a round hole”

As the old adage goes, we are always on the lookout for the right people that suit the task at hand. When dealing with a smaller pool of talent as well as a single project that lacks the requirement of specification, it’s relatively simple to match who goes where and who does what. But what happens when what we are dealing with is “SupaSized” with a larger volume of tasks and the pool of talent is exponentially larger as well? Naturally, time required for manually finding the right fit is unrealistically increased and the room for human error is larger than ever. In the interest of an error-resistant time saving measure, say hello to DIANE, Supahands’ own predictive routing technology.

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Community

SupaDriven Terance – SupaAgent of the Month (August 2017)

We love discovering that our SupaAgents come from all walks of life, from the busy mothers with full time jobs to those looking for an option that would allow them to spend more time with their loved ones. Terance joined us in April 2017 as a medical graduate who wanted an opportunity to travel, not for leisure, but for the prospect of a bright future. Read on to find out more about August’s remarkable SupaAgent of the Month.

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Business

The Importance of Content Moderation and Why You Need It

If your business operates online or focuses heavily on having an online presence, you’ve probably heard the term “Content is king” way too many times by now. Yes, content is important and it’s also getting increasingly difficult to produce informative, useful and original content these days with the number of online content increasing rapidly every second. So when user-generated content (UGC) became more popular, many saw it as godsend as it meant that platforms could publish content at a much faster rate and receive more views from the public. However, this convenience came with a price.

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Business

The Perks of Flexible Outsourcing

As businesses move faster than ever before – staying efficient has become paramount in order to stay competitive. With that said, on-demand services have become ubiquitous – from ride sharing and content streaming to cloud computing. Solutions for businesses have also adapted, focusing on fulfilling demands as fast as possible and most importantly, staying flexible.

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Social

Love Your Job, Innovate the Way You Work

The idea of “going to work” can often carry a negative connotation. When someone says they have to work, it usually brings up images of sitting in front of a computer for 9 hours every Monday to Friday. That doesn’t always have to be the case because there are many ways you can introduce innovation into your own work-life and keep things interesting for yourself. These are tried and tested methods by the Supahands team so you know you’re in good hands!

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Business

Save 50% Cost On Customer Service – Here’s How

American entrepreneur, Jim Rohn, once said that “One customer well taken care of could be more valuable than $10,000 worth of advertising.”. In shocking contrast, Forbes reported a year ago that businesses were losing $62 billion a year through bad customer service. So it’s baffling when a company does not invest the right amount of effort into achieving top notch customer service. It’s not uncommon for one to think that customer service is a difficult hurdle as staff retention and training in this department is challenging. However, what if we told you that there’s a cheaper and much more efficient alternative that requires very little of your time and provides excellent results?

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