Tech

Building Supahands Workplace

Meet DIANE.

DIANE is an integral part of Workplace 2.6 Morpho. Thanks to her, we begin our projects with ease while choosing the right team of SupaAgents. She also ensures  higher quality assurance in every project from start to end. Without DIANE by our side, what we currently do in minutes would take hours of manual work.

Supahands Predictive routing

DIANE really is amazing, but our current version of Supahands Workplace (v2.6), we already had DIANE. We had her and everything else  that make up the current version of Supahands Workplace. But every good product needs time and patience before it’s great. We realised that, while functional, previous versions of Workplace weren’t at the level of efficiency that we wanted.

Why is Workplace 2.6 Morpho significant?

While some may appreciate keeping things small scale, we continued to take on more projects and as such grew in size.

This meant having to develop new methods to prevent potential problems while effectively addressing any issues our users may have. With a lot more on our plate to deal with, our weaknesses were exposed, but it’s okay, as this meant room for improvement and for us to be even more efficient.

Perhaps the most obvious improvement we’ve implemented for Workplace 2.6 Morpho is the brand new UX design.

User experience is a critical part of any business; by giving it a more playful design, we’ve given Workplace 2.6 Morpho a more personal, human touch. This change has successfully increased engagement, improved perceived performance and more importantly made the user experience with Workplace a better one.

On top of that, we’ve made Workplace 2.6 both smarter and faster.

It’s not that obvious at first, but once you start using it you’d be able to feel a significant difference. Workplace 2.6 Morpho gave DIANE a big update, making her more efficient than ever. The update also improved loading times for users too. Now anyone going through Supahands Workplace 2.6 can expect a more pleasant journey.

Supahands Workplace 2.6 didn’t just happen overnight though. It took time, yet it was time well spent; we made sure our plan to improve our services happened as efficient as possible.

How, you ask?

Our problem solving methodology.

1. Getting Things Done

Our team worked really hard to improve Workplace; crucially however, they also worked smarter. Blindly trying to change and fix stuff won’t cut it, which is why our team had a meticulous methodology to make Workplace better for both SupaHands and its users.

Like a doctor trying to figure out what’s wrong with their patient, the first step our team took was to identify which parts of the old Workplace needed improvement.

We made sure everyone in the tech team were constantly available in the event any of our users needed help as well as giving them a place for them to submit their feedback. In this case, we set up a Trello board for people to submit ‘tickets’ to.

2. Time To Do It

Once we had received the feedback tickets from Trello, we tagged each one based on their priority. With so many feedback tickets covering a range of topics, we needed to sort them.

Paramedics, when they arrive at the scene of an accident, will assess how many casualties there are and rank them based on who needs the most attention, who’s completely fine and who, although injured, can wait for treatment.

Similarly, we ranked the feedback tickets according to RICE – Reach, Impact, Confidence, Effort.

Reach dictates how many users will it impact; Impact refers to the change it will have on our users; Confidence is how confident we are in achieving our goals; and Effort is the approximate amount of time and work a project will require from your staff. RICE is great – not only did it help us sort out our priorities, it is also a great source of carbohydrates.

3. Action!

With the sorting done, the dirty work begun. A list of over a hundred items to do was made, sorted by ‘Must Go’, ‘Should Go’, ‘Could Go’ and ‘Won’t Go’ along with the approximate amount of hours needed for each item.

As we worked within a tight schedule, the goal was to get as many items on that list done within the set timeframe.

There was no compromise on the items marked as ‘Must Go’ – these were an absolute priority. Daily check-ins and check-outs helped our team balance focusing on the details and the need to get things done as soon as possible. If it works just fine and is done before the due date, it’s better than having it perfect but late, which is why balance was crucial.

However, just because it worked during the initial test doesn’t mean it’ll work consistently, which is why we kept on testing every single change we implemented to iron out any kinks.

Thanks to the hard and efficient work by our team, SupaHands Workplace 2.6 is better than ever. It’s ready to make sure our users can easily get the very best SupaAgents for their tasks, while also ensuring an efficient management of their workload.

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