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Business

Be your own Customer and Take your Business To the Next Level

Before the launch of his company, Will Shu was working as a deliveryman. Previously an investment banker, to the outside world it would have appeared that the 34 year old had hit upon hard times. That was 2013. Now in 2018, Deliveroo is the biggest delivery service in Europe, worth £1.3bn. You see, Shu wasn’t delivering Pizza because he was out of a job but because he wanted to know every detail of the industry he was about to launch into.

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Business

Application of Computer Vision in 21st Century Technology

And Man said, “let there be sight,” and there was facial recognition, self-driving cars and more!

As the chapter of 2018 unfolds, in retrospect, it’s incredible to see how far artificial intelligence has advanced just within one year. Tesla announced their third autonomous beast-of-a-car the Model 3, as well as their autopilot equipped semi. Also, Microsoft introduced their ‘Seeing AI’ designed to help the visually impaired by describing handwriting, faces and even color. Although these achievements are cemented in the mainstream, there have also been promising furtherance in niche areas which have broad implications for a larger public.

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Business

Will Automation Take Jobs Away From People?

“Automation” is a word that excites just as many people as it scares. Just keying in “automation is” into google and the first suggested result that pops up is “automation is killing jobs”, followed by “automation is the future”. As a company that continuously building products that will automate many business processes, while simultaneously providing people around Southeast Asia a flexible way to earn money, we believe that automation and job creation can coexist and thrive together.

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Business

4 Supahands Case Studies That We’re SupaProud Of

As an organisation that promotes transparency and optimum results, we actively encourage everyone at SupaHQ to always ask questions and never settle for mediocre. This even carries forward into how we interact with our clients and SupaAgents. The SupaTeam does not believe in gimmicks but letting our results speak for themselves. So, if you’re looking for a place where you can find out just how efficient we are at getting large volumes of data work done fast, look no further.

Here’s our round-up of 4 of our best case studies so far.

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Business

The Penetration of Machine Learning in Today’s Tech-Driven World

Speak about the term “Machine Learning” and chances are, thoughts of a sentient race of robotic overlords spring to mind. But instead of a world where Skynet is determining your value as a person, we needn’t look so far to see examples of how intrinsically deep machine learning and artificial intelligence impacts our day to day life and potentially our future.

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Business

24/7 Productivity is Possible – Here’s Why

At Supahands, we’re constantly trying to innovate the way people work by introducing new ways of executing and managing workflows. Productivity is a big deal for us and it’s also a massive issue that’s affecting companies around the world. We recently came across a statistic about worker productivity that challenged the values that Supahands was built on – a statistic that just won’t work with Supahands since we aim to achieve 24/7 productivity for not just ourselves but for companies everywhere. So we set out to calculate just how much productivity we are capable of achieving. To find out more, keep reading…

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Business

The Art of KPI Setting

September is coming to a close and the festive season is near. Businesses around the world are now ramping up operations – aiming to close the year on a high note.

But what does a “high note” mean for a business? Enter KPI (Key Performance Indicator), a way for businesses to measure its success relative to objectives that have been set out. The ubiquitous terminology heard in meeting rooms across the world is so popular that in a survey with over 3,000 companies, more than 77% use KPI to manage performance in the company.

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Business

Introduction to Predictive Routing

“You wouldn’t put a square peg in a round hole”

As the old adage goes, we are always on the lookout for the right people that suit the task at hand. When dealing with a smaller pool of talent as well as a single project that lacks the requirement of specification, it’s relatively simple to match who goes where and who does what. But what happens when what we are dealing with is “SupaSized” with a larger volume of tasks and the pool of talent is exponentially larger as well? Naturally, time required for manually finding the right fit is unrealistically increased and the room for human error is larger than ever. In the interest of an error-resistant time saving measure, say hello to DIANE, Supahands’ own predictive routing technology.

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Business

The Importance of Content Moderation and Why You Need It

If your business operates online or focuses heavily on having an online presence, you’ve probably heard the term “Content is king” way too many times by now. Yes, content is important and it’s also getting increasingly difficult to produce informative, useful and original content these days with the number of online content increasing rapidly every second. So when user-generated content (UGC) became more popular, many saw it as godsend as it meant that platforms could publish content at a much faster rate and receive more views from the public. However, this convenience came with a price.

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Business

The Perks of Flexible Outsourcing

As businesses move faster than ever before – staying efficient has become paramount in order to stay competitive. With that said, on-demand services have become ubiquitous – from ride sharing and content streaming to cloud computing. Solutions for businesses have also adapted, focusing on fulfilling demands as fast as possible and most importantly, staying flexible.

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Business

Save 50% Cost On Customer Service – Here’s How

American entrepreneur, Jim Rohn, once said that “One customer well taken care of could be more valuable than $10,000 worth of advertising.”. In shocking contrast, Forbes reported a year ago that businesses were losing $62 billion a year through bad customer service. So it’s baffling when a company does not invest the right amount of effort into achieving top notch customer service. It’s not uncommon for one to think that customer service is a difficult hurdle as staff retention and training in this department is challenging. However, what if we told you that there’s a cheaper and much more efficient alternative that requires very little of your time and provides excellent results?

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