At Supahands, communication is our key to scale. Our primary operations rely heavily on the communication between BizOps managers and our fleet of SupaAgents (fully managed workforce), to ensure all project tasks and assignments are completed with care and precision.
As we scaled, the number of projects and SupaAgents grew rapidly. To achieve economies of scale and to remain lean, Supahands had to begin facilitating our processes with automation.
Introducing Supahands Workplace, a platform that serves as a digital project management tool for our Business Operations workforce (BizOps Managers and SupaAgents). It is equipped with automation features that improve routing of work and task efficiency.
1. Join projects instantly
Instead of sending back-and-forth requests for project delegation, SupaAgents can view all available projects on Workplace, along with all the necessary information they need before starting.
2. Work execution and submission on the platform
With Supahands Workplace, we’ve created a working platform for our operations workforce, that allows all work to be executed and submitted in real-time. This caters for increased accuracy and automatic deduplication of data point, while also reducing project execution time.
3. Better security
To answer our client’s security concern on data leakages, we adopted the idea of data slicing (a method to segment a large amount of data into smaller segments) on Supahands Workplace. Hence, SupaAgents who work on a project are only granted access to their own data output, thus preventing any chances of data leaking.
4. Track working progress
This feature was built for SupaAgents who prefer working on multiple projects at the same time. Supahands Workplace contains a record of all current and historical projects. This allows them to keep track of all their projects, and manage their time better.
5. Project and ratings
As an initiative to promote quality work, each SupaAgent has a rating score that’s based on the average rating of all completed tasks. This also allows our platform engine and Project Managers to better select SupaAgents when it comes to a challenging task.
The Future of Supahands Workplace
In the near future, we aim to incorporate more automation and security features on the platform. Ultimately, we envision Supahands Workplace as our primary product platform; a platform that will seamlessly connect our clients to the thousands of curated and managed SupaAgents across Southeast Asia, providing them with the best of on-demand, human intelligence at scale solutions:
The ease of increasing workforce capacity, to optimise cost and time for a project.
For more information, visit www.supahands.com.