Why 2017 Was A Great Year for Supahands

On behalf of the entire Supahands team, we would like to wish all of our readers a Happy New Year and officially welcome you into 2018!

Alongside the unfolding of a fresh new chapter, we are in the habit of setting ourselves new goals and achievements for an exciting year ahead. However, we also want to take some time to reflect and look back to see how far you’ve come and what you have accomplished in the past year.

So, here are Supahands’ top 5 highlights of 2017:

Supahands is now a dedicated B2B service

Some may remember that we started out as a virtual assistant service. But in July 2016, we officially shifted all of our focus to the B2B service that we currently are. By the time we had officially phased out the B2C service, Supahands enjoyed a 235% increase in unit output compared to the previous year, which goes to show the value that our B2B service provides our clients.

Introduction of Supahands Workplace

Providing the ease of scalability for our clients is essential. To do this, communication with our SupaAgents has to occur seamlessly. We built Supahands Workplace in order to tackle the increase in demand from our clients and the exponential growth in the number of remote SupaAgents.

Supahands Secured a Pre-A Funding and launched DIANE

We announced the completion of our Pre-A funding round, backed by Axiata Digital Innovation Fund and Cradle Seed Ventures, in September 2016. Additionally, we also introduced DIANE which incorporates a predictive routing algorithm which recommends the best SupaAgents to the right projects, ensuring greater quality output.

SupaAgent Pool Grows by 300%

Diversity and size of our human intelligence is crucial to our daily operations. We created ‘squads’ that consisted of members from different departments to tackle this challenge. A key result from this diverse team was the growth of our SupaAgents taskforce by 3x. At the time of writing, we have 1,600 individuals from around Southeast Asia working on our platform!

Supahands Hosted and Participated in Many Events

We discussed the future of work at events like the Crowd Economy Conference in Penang, the ASEAN Economic Ministers Roadshow in Japan, the Sharing Economy Conference in Kuala Lumpur and a few others. We also hosted events inviting Product Managers & Developers across different companies in Kuala Lumpur to play a part in encouraging Tech growth in the region!

These accomplishments for last year would never have been possible without everyone who helped us along the way. To the team, our SupaAgents and our clients – we would like to thank everyone for making 2017 an incredible year.

Looking ahead, we have started 2018 with favourable momentum, as we hope you and your businesses have. So once again, we would like to wish all of our readers a Happy New Year from the Supahands team and may the year ahead bring breakthrough achievements!


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